IT - Support
24/7 IT-Servicedesk
Own or client owned ITSM System
24/7 NOC
Network Operating Center
IMAC-R Service
SLA based remote + onsite
Rollout Management
Worldwide
IT-Logistics
Shipping, Storage, Staging, Guarantee processing, Repair
IT-Outsourcing
Own or client owned ITSM System
Application Management
Professionalizing your IT | Optimizing your premium capacities
In many businesses, a majority of internal IT resources are often occupied with operating the existing infrastructure. Managing services, ensuring customer and employee satisfaction, project implementations, maintenance, troubleshooting and many other technical support tasks bind valuable capacities of professional internal IT resources. This results in opportunity costs, since valuable human resources cannot be used to work on digitalization topics or introduce technological innovations. Especially in the information technology sector, faster innovation cycles are necessary to stay ahead of the competition, while support services can be purchased with an optimal price-performance ratio.
Global Support | Local Customer Service
In collaboration with us, we care for your relief. Whether it be the management of parts or whole IT infrastructures or just ad hoc support for installations, relocations, configurations of network components or the exchange of defect devices. We support IT organizations worldwide in all managed service areas, independent of the company’s size or sector. You can count at any time on our established and professional services for all of your IT assignments.
Topics:
4h-SLA | Problem fixing | Remote Support | 1st und 2nd Level | Onsite Support | Break & Fix | Maintenance, Cisco | HP ARUBA | POLY | Logitech | HP | Storage | Sparepart Management